Refund Policy

Effective Date: 03/09/2024

At Mockipedia, we strive to provide high-quality digital products and services. This Refund Policy outlines the conditions under which refunds will be issued. By making a purchase on our website, you agree to the terms outlined in this policy.

1. No Refunds on Downloaded Digital Products

1.1 Digital Products:
All digital products, including ebooks, mockups, and other downloadable content, are non-refundable once the file has been downloaded. We do not offer refunds for digital products if they have been accessed or downloaded from your account.

1.2 Courses:
Refunds for courses will not be issued if the user has watched more than 25% of the course content. By purchasing a course, you agree to these terms.

2. Conditions for Refunds

2.1 Technical Issues:
Refunds may be considered in cases where technical issues prevent you from accessing or using the digital products, and our support team is unable to resolve the issue. All technical issues must be reported within 30 days of purchase to be eligible for a refund.

2.2 Denied Refunds:
Refund requests will be automatically denied if the file has been downloaded or, in the case of a course, if more than 25% of the content has been viewed.

3. Refund Request Timeframe

Refund requests must be submitted within 30 days of the original purchase date. Requests made after this period will not be considered.

4. How to Request a Refund

To request a refund, please contact us using the contact form on our website or email us directly at support@mockipedia.co. When requesting a refund, please provide the following information:

• Your name
• Email address associated with your purchase
• Order number
• Reason for the refund request

5. Processing Time for Refunds

Once a refund is approved, the processing time may vary depending on your bank or payment provider. Typically, you will see the refunded amount in your account within 2-3 business days.

6. Non-Refundable Items

There are no exceptions to the non-refundability of digital products that have been downloaded or courses where more than 25% of the content has been viewed.

7. Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Email: support@mockipedia.co